Refund Policy

Credits are a prepaid balance you can spend on any workspace design service. Because credits do not expire, most customers simply keep an unused balance for later projects. When a refund is the better option, the rules below apply.

You can request a full refund on unused credits within 14 days of your purchase, no questions asked. After 14 days unused credits remain on your account and can be used at any time; a refund is still possible but is granted on a case-by-case basis.

Credits that have been spent on a delivered design are considered used. If the delivered render is defective, off-brief or does not match your original request, we will re-run the design at no extra cost or refund the credits used, at your choice.

If you are a consumer in the European Union you have a statutory 14-day right of withdrawal on prepaid credits that have not yet been used. Requesting the immediate provision of a digital service (for example, starting a design before the 14-day period ends) waives this right for the credits actually consumed by that service.

Send an email to [email protected] from the address linked to your account, including your order number. Approved refunds are returned to the original payment method within 10 business days.

We reserve the right to suspend accounts that abuse the refund policy, chargeback validly delivered services, or attempt to extract credits under false pretences.